Are you proactive, people-focused, and passionate about creating a safe and welcoming environment? Our client, a leading provider of purpose-built student accommodation, is seeking a dedicated Night Concierge to join their vibrant community in Elephant & Castle.

This is an exciting opportunity to become the first point of contact for residents, ensuring their safety, comfort, and wellbeing throughout the night.

About the Role

As a Concierge, you will play a key role in safeguarding residents and maintaining the smooth running of the building overnight. From monitoring building security to supporting residents with excellent customer service, you`ll be a calm, confident presence who keeps everything operating safely and efficiently.

Key Responsibilities

Resident Support & Safeguarding

• Provide an exceptional level of customer service-approachable, vigilant, and responsive at all times.
• Act as the first point of contact for all resident enquiries during night hours.
• Identify safeguarding concerns and report them in line with internal policies.
• Be aware of residents with higher-risk needs and ensure appropriate support measures are in place.

Security & Health & Safety

• Control access to the building and monitor CCTV systems.
• Conduct regular internal/external patrols and Health & Safety checks.
• Record all findings through established procedures.
• Take appropriate action in emergencies, including fire procedures and contacting emergency services.

Administration & Handover

• Complete duty logs, checklists, handovers, and reports accurately.
• Log and report maintenance issues promptly.
• Ensure thorough handovers before and after every shift.

Teamwork & Professionalism

• Work collaboratively with the management and wider team.
• Attend training, supervision, and staff meetings as required.
• Support the overall upkeep and smooth running of the building.

What We`re Looking For

• Strong customer service and communication skills.
• Proactive, confident, and able to work independently.
• Experience in a security, concierge, or residential services role (desirable but not essential).
• Calm under pressure, with good judgement and an eye for detail.
• Comfortable with night shifts and working within a safeguarding-led environment.

Salary & Benefits

• £33,280 annual salary
• 4 on / 4 off shift pattern
• 12-hour night shifts (6:30pm-6:30am)
• Overtime:
• Hours above contracted: time and a quarter
• Bank holidays (outside normal pattern): time and a half
• Training and development opportunities
• Working within a friendly, supportive team environment

Ready to Join the Team?

If you`re reliable, customer-focused, and keen to make a positive impact on a thriving student community, we`d love to hear from you!

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