JOB DESCRIPTION

The Guinness Partnership is expanding the Housing team and is recruiting adesk-based Housing Officer to join the team in Milton Keynes on a 12-month fixed-term contract.We appreciate that flexibility is important, and so we operate a hybrid working model. You will work in the office for 3 days, with the flexibility to work remotely 2 days per week.

As a Housing Officer, you will deliver the Housing Service in the Guinness Great Service style, for general needs, shared owners and leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents.

The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards.

What we are looking for

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will ideally be an experienced housing professional, with great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

• Experience in housing management within a registered provider of social housing
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and concluding with the Ability to work with IT systems.
• Strong administrative skills, with close attention to detail

Essential qualifications:

• Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher
• CIH Level 3 or working towards

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would like to hear from you. Create your application today!

Interviews will be conducted via Teams during the week commencing 6th July, with a task to be completed in advance.

TGPCVL

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