As a receptionist, you`ll be the first point of contact for customers, helping to resolve their queries and ensuring a smooth experience. Based in Tunbridge Wells, this role is key to maintaining excellent customer relationships and supporting the day-to-day operations of the business.

Client Details

This opportunity is with a global company in based, in Tunbridge Wells.

Description

• Respond to customer queries promptly and professionally, ensuring a high standard of service.
• Provide accurate information about products and services.
• Handle customer complaints and resolve issues efficiently.
• Maintain and update customer records in the system.
• Collaborate with other departments to address customer needs.
• Monitor and manage customer service emails and calls.
• Identify opportunities to improve customer satisfaction.
• Support the team with administrative tasks as required.
• Assist with office admin duties

Profile

A successful receptionist should have:

• Strong communication and interpersonal skills.
• Experience in a customer service advisor role or as an receptionist
• Ability to handle queries and complaints with a calm and professional approach.
• Good organisational skills and attention to detail.
• Proficiency in using computer systems and databases.
• A proactive attitude and problem-solving mindset.

Job Offer

• A permanent position based in Tunbridge Wells.
• Salary dependent on the level of experience.
• Benefits to be confirmed.

If you`re interested in this role, apply now.

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