Supply Chain Customer Service Representative
Job Title Supply Chain - Customer Service Representative
Job location: Warwick
Contract : 6 months Inside IR35
Weekly hours : 40 hours (8 hours per day)
We have an exciting opportunity for Supply Chain Coordinator to join our Customer Demand team as part of the Supply Chain function. This role will interact globally and will be based at our office in Warwick for the Energy Services Division.
What are my responsibilities?
- As a Supply Chain coordinator, you will Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
- Communicate the progress/plan that meets the customer`s requirements, resolving issues or escalating problems within agreed timescales
- Liaise and follow up with internal departments/functions to ensure customer`s needs are met in a timely manner
- Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
- Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
- Supply Chain coordinator will have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
- Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making
- Support Management with administrative tasks as necessary
What do I need to qualify for this job?
- Supply Chain coordinator should have good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
- Degree qualified within a Supply Chain discipline would be advantageous.
- Previous experience of order processing/customer service skills preferred.
- Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
- Experience in customer service
- This is a role that is the point of contact with customer and the link with internal
department in supply chain.
Apply today or contact us for more information.
This vacancy is being advertised by Belcan.
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