An established business is looking for an experienced Interim Credit Control specialist to support its finance team through a period of systems transformation and post-implementation stabilisation.

Following the implementation of a new ERP system, there is a requirement for additional support within the Order-to-Cash (O2C) function, with a particular focus on addressing outstanding backlogs, resolving historical account issues and improving the effectiveness of the credit control process.

This is a hands-on assignment for someone who can quickly get up to speed, take ownership of customer accounts and work through outstanding issues to bring the function back to a well-controlled and consistent position.

Key Responsibilities

• Work through outstanding credit control and accounts receivable backlogs, prioritising aged debt and unresolved customer account issues.

• Investigate and resolve discrepancies across customer accounts, invoices, receipts and account reconciliations.

• Support the remediation of historic issues arising from ERP implementation and data migration.

• Manage cash allocation, ensuring receipts are accurately matched against customer accounts.

• Investigate invoice queries, credit notes, disputed balances and unallocated cash, driving issues through to resolution.

• Review customer account data and identify inaccuracies, inconsistencies and areas requiring correction.

• Support the wider O2C process, including collections, account maintenance and query resolution.

• Work closely with Finance, Sales and Operational teams to resolve issues impacting the collections process.

• Identify recurring issues and recommend improvements to processes and controls.

• Ensure customer accounts and financial records are accurate and up to date within the ERP system.

Experience Required

• Netsuite experience preferred

• Proven experience in Credit Control, Accounts Receivable or Order-to-Cash roles.

• Strong understanding of end-to-end O2C processes.

• Experience of working through significant credit control or AR backlogs and resolving complex account issues.

• Experience of cash allocation, account reconciliations and investigating invoice and payment discrepancies.

• Strong Excel skills and the ability to analyse and interrogate financial data.

• Comfortable working in a changing environment, particularly following a systems implementation.

• Able to work independently, prioritise effectively and make an immediate impact.

The Ideal Candidate

You will be a proactive, hands-on credit professional who enjoys getting into the detail, investigating problems and finding solutions. You will be comfortable working in an environment where processes and systems are evolving and will have the resilience and initiative to take ownership of issues and drive them through to resolution.

Previous experience supporting an ERP implementation, go-live or post-implementation remediation project would be particularly advantageous.

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